No setup fee is available on all bundles, broadband & phone, and broadband only packages. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Can anyone advise on this issue, or I think that should be set up by an engineer from VM. 4. in Networking and WiFi Sunday; No Virgin Media Wall socket . My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. The OUT terminal from the Technetix isolator has a terminator cap on it. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. B&Q are running low on these however. Virgin will not remove them. There should be a wall mounted box somewhere inside that has an F socket on it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It should be free of charge. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734. Just joined. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. I'm a Very Insightful Person, I'm here to share knowledge. I was told when purchasing the broadband package that fibre was available here. This setup works with any of our TV boxes powered by TiVo. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Virgin Media; My Virgin Media. on 01-01-2023 23:18. I don't work for Virgin Media. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. on 27-01-2023 17:22. I’ve received my QuickStart package to find I do not have a compatible wall socket. Virgin Media have used the Openreach socket to provide telephone services. Thank you. . Thanks for your reply and for confirming all this, jellyroll. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hi @jimmylam1221. 0 Kudos. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Unscrew the white cable with the black collar. I don't work for Virgin Media. First picture is telephone socket which is now not used. Stay safe online. 0 Kudos. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Then push the connector VM have provided over the screw thread. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Also there will be an external, often brown, omnibox. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. AnthonyRaw1986. The wall box may be branded with the logos of an old cable TV company (not VM). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Manage Your Account. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. One of them was Telewest. a week ago. Please see photos. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Yes. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. So yes, following many takeovers, this is now your Virgin Media connection. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. 14-08-2023 16:02 - edited 14-08-2023 16:05. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. That's fine. I have signed up as a new user for Virgin Fibre. If you really need to take them off, just use a screwdriver to unscrew the screws. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. However, I do not have any of the specified wall sockets available. I can only find the TV socket. The box and cables may have been removed by the previous occupiers. Two virgin media wall. In response to Jonny-M. I end up calling and the person on the phone said its been - 5401028. Sorry to hear you have been having issues with your self-installation. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Mobile. in Networking and WiFi. Browse Virgin Media Virgin Media Community. 3 minutes ago. No Virgin Media wall socket on 19-10-2022 08:24. #2. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I have taken a look on our side and can see you have spoken with the team regarding this. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 12-01-2023 21:04. Don’t plug the power cable into a plug socket yet. Don't touch it. I'm very sorry to hear about the non-wall socket. You will only have been sent a QuickStart pack if the premises previously had VM. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. My order is p. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Step 4. Could I get someone to come - 5400021. those who. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Here are some check points to make sure your phones are in good working order. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. The first thing is to start making alternative arrangements for your internet connectivity. I have 2 Virgin Media wall sockets. Business, Economics, and Finance. 3K; 6. Hi all, when I signed up for Virgin Media, it said the service was available at my house. and the isolator cable. Stay safe online. on 27-10-2022 07:47. A Virgin Media. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have taken a look on our side and I can see you have an engineer. Thank you. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. com. What you want is a telephone line extension from the hub to where you want the phone base unit located. a week ago. 3. how can we go about changing our self install to. on 22-03-2023 10:44. . Bits and bytes. You can possibly do this in two ways. Options. Summary of Contents for Virgin Media Virgin TV V6. Thanks for posting, welcome to both Virgin Media and the Community. Location. Tudor. Virgin Media Wall Socket Example 2. How do I book one? - 5404317. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Account - Mobile. A Ti-Vo was installed in one of the upstairs bedrooms. Please there is no virgin media wall socket and I don't know how to go about the installation. 1. We appreciate you reaching out to us on here. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 1 ACCEPTED SOLUTION. I'm here to share knowledge, I don't work for Virgin Media. I don't work for Virgin Media. If you really need to take them off, just use a screwdriver to unscrew the screws. Plug the cables into the Hub. Phone line - 5 mins. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. i received an installation kit for my broadband but my property. 1 ACCEPTED SOLUTION. Why have I been allowed to take out a self home kit if it is - 4868899. Manage Your Account. 1 Kudo Share Reply. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I need an engineer. I would love to help you get your service installed. VM. I'm a Very Insightful Person, I'm here to share knowledge. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. The best thing to do if. The second socket is in the study and I need a wired connection here. The cable in the second picture is the one you need to connect too. Stay safe online. If you need a new wall socket, the engineer will install this for you during the appointment. The wall socket is - 5109379. Vonage 2nd line. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. on 08-02-2023 13:33. The new ones are just screws, the old style Telewest ones are like star shaped head. Other times you will find an unbranded connection point on the wall. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Forum Team (Retired) 204 Views. Don’t worry that it is not a threaded plug. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. I don't have a Virgin wall socket. Step 3. The phone number doesn't connect you. Very Insightful Person. Browse Virgin Media Virgin Media Community. Turn on and get connected. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 0 Kudos. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. All the cabling is the property of Virgin Media and must not be touched. I was told when purchasing the broadband package that fi. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. My Virgin Media App. Tuning in. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. My Virgin Media App. There are multiple different branded wall boxes inside our flat but none. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Tudor. Back a step. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Reply. Failing this. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Re: No virgin media wall socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I don't have a virgin media wall socket and this is stressing me out. Security matters. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 7; 0; 0; CoachDanny. Plug the cables into the Hub. Virgin media wall socket in an unusable place. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Hi team. Wall Socket. Can I order an engineer please. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Or wait here a day or two for a VM Mod to pick this up. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. Broadband and phone deals. There are two outputs from here (the two connectors that are close together on the white box). You can get a small female to female connector at B&Q/Amazon to join two cables together. It is completely separate service to your internet service. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. There is an access panel in the ceiling for pipes and cables. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Virgin Media Quickstart set up. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Next, connect the power cable. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Stream from Virgin Media. I am going to cancel. Explain what needs to be done and book an engineer visit. See where this Helpful Answer was posted. Thankssocket you need will be marked with the Virgin Media logo. We can certainly get a move of the equipment. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Security matters. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Manage Your Account. Options. Joining in In response to Adduxi. It is really quite simple. Call the Pre-installation and delivery team on 0800 052 1734. just moved in, can see the brown cable coming in from outside but there's no VM. I'm a Very Insightful Person, I'm here to share knowledge. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Stay safe online. Socket should be on the underside. Superstar. You should be able to do it on a call to CS. Forum Team. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Should I cancel and request an engineer to install. Account - Cable. If you can get Quickstart, you can choose one of two delivery options. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Just push to fit Firmly push the end of the cables into the sockets. The wall socket is - 5109379. The first thing is to start making alternative arrangements for your internet connectivity. VM BB TV Landline. All the wall sockets I can see are for BT. I don't work for Virgin Media. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. First picture is telephone socket which is now not used. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Went outside and there appears to be nothing on the other side (maybe removed). Also available from the likes of Screwfix, Homebase, Toolstation etc. The block box on second picture is an amplifier for terrestrial TV. Vonage 2nd line. on 17-10-2022 15:06. Sign in . Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Call the pre-installation and delivery team on 0800 052 1734. The admin page for the hub says Telephony (disabled)No virgin media wall socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Tudor. If however the socket itself has been removed you will need assistance. charleykate10. My Virgin Media Hub 3 just came in but realised need a socket wall installed. New Install Assistance. We have an unwanted virgin box hanging off the front of our house we’ve moved into. Sometimes there is no wall box, just a trailing cable. . I have received my quick start-up kit. Get the Hub ready by connecting the wires. Step 2. You can also check for a loose cable as not all properties have a socket. No wall socket. Tudor. Well I can't seem to find anything like that and the closest thing I can find is a. Call the Pre-installation and delivery team on 0800 052 1734. TV on the go. I've selected self installation and have realised I have no vm wall socket. 1 Mar 2016. Quickstart is the quickest and easiest way to setup our services. We're here to help. Get the Hub ready by connecting the wires. I've got 2 wall sockets that I think are likely. Save £105. How do I book an engineer to come out - 5345632. . But what I can't figure out based on the research so. Hi, Same problem here. Best to have the excess somewhere tucked away if possible. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. That would indicate the base station and the handsets are in communication with each other. I also have this other dual cable going to the Smart Hub. A master socket is the main socket for the phone line in your home, not an extension socket. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. on 07-09-2022 19:28. I've looked for an external box but cannot. I just got Virgin Media kit and read all information carefully and checked - 5200805. Virgin offers self-install to properties that have recently had a service. VM BB TV Landline. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Unscrew the white cable with the black collar. Getting started & FAQ. charleykate10. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. please - 5241140We would like to show you a description here but the site won’t allow us. We also don’t have an Ethernet point only an old BT outreach 5C box. . It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . If it’s damaged, it could. Vonage 2nd line. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. . Go to virginmedia. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. You'll have to cut the cable and seal the hole up. Browse Virgin Media Virgin Media Community. Thank you for your post and welcome to the community. . The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Check service status. Explain what needs to be done and book an engineer visit. 29/07/15 - 16:50 #1. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If possible, I would like to get rid of this rather ugly white. Re: My house wall socket that cannot fit to VM hub. Broadband wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Virgin Media M125 Fibre Broadband. 11-11-2022 12:53 - edited 11-11-2022 12:58. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Account - Cable. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. 2 – Check the broadband cable is firmly connected. You need to go outside and locate the brown or grey omnibox on the wall. The block box on second picture is an amplifier for terrestrial TV. .